Macro Systems - PrimeServe Plus Cloud Managed Service (VM-based Pricing)
Make Your IT Worry-Free
Premium Standard. Guaranteed.
• 29 minutes express response
• Dedicated technical elite support team
| Essential | Premium | |
| Price | HK$ 1,170 / VM / Month | HK$ 1,560 / VM / Month |
| SLA | - Same Day (For Tier 1 Case) | ★ 2 Hours (For Tier 1 Case) |
| Technical Support | - 7x24 Helpdesk | - 7x24 Helpdesk |
| Monitoring Service |
- Server Monitoring - Network Monitoring |
- Server Monitoring - Network Monitoring ★ Database Monitoring ★ Application Monitoring |
| Operation Service |
- Service Request Receive / Collect / Assign - Service Request Tracking & Control - Processed Services & Management - Computing Operation - Network Operation - Security Operation - Log Management - Cloud Resources Housekeeping |
- Service Request Receive / Collect / Assign - Service Request Tracking & Control - Processed Services & Management - Computing Operation - Network Operation - Security Operation - Log Management - Cloud Resources Housekeeping ★ Case Escalation To Designated Vendors ★ Database Operation ★ Backup & Recovery ★ Monthly Reporting ★ Cost Optimization |
