Terms and conditions

Macro eStore Terms and Conditions of Online Sales (“Terms”) by MACRO SYSTEMS LIMITED


ATTENTION: Please read these Terms carefully as they apply to orders submitted by you to MACRO SYSTEMS LIMITED online. By ordering online you confirm that you agree to these Terms governing such purchases.

Prices and Delivery Charges

Prices, delivery charges and payment will be as specified in the Macro eStore, as determined when ordering online. If applicable, MACRO SYSTEMS LIMITED will list delivery charges as a separate line item on its invoices. Prices do not include any taxes.
MACRO SYSTEMS LIMITED reserves the right to change prices published on the Macro eStore at any time including, in respect of an order, at any time before acceptance of that order by MACRO SYSTEMS LIMITED.
MACRO SYSTEMS LIMITED reserves the right to correct the price at any time before the delivery where there has been a typographical or other error in the price. MACRO SYSTEMS LIMITED will notify you of the corrected price. You may choose to pay the corrected price, however, if you do not choose to pay the corrected price, then MACRO SYSTEMS LIMITED will have the right to cancel your order without further obligation to you (other than to issue an appropriate refund or credit to your account, as may be applicable, if you have already paid).
No delivery will be made to remote areas.
Prices quoted may not include installation. If you need assistance in installation, you may purchase an installation and set-up service.


All orders are subject to acceptance by MACRO SYSTEMS LIMITED. MACRO SYSTEMS LIMITED will provide you with an order acceptance or rejection notice as soon as reasonably possible.
You will specify a delivery address within Hong Kong, unless otherwise agreed.
Once you have submitted your order, it is final and binding upon you.
All products will only be shipped or delivered within Hong Kong.

Delivery or Redemption Rearrangement

If the Customer is NOT available to receive or redeem his / her products on the delivery/pick-up date, the Customer should notify Macro eStore by email to macroinquiry@macro.com.hk or call Macro eStore at (+852) 2802 2222 at least one business day before. Upon request acknowledged, delivery or redemption will be rescheduled.

Order Cancellation

MACRO SYSTEMS LIMITED reserves the right to cancel any accepted order before delivery at MACRO SYSTEMS LIMITED's discretion in the event of any pricing error or any material error in connection with your order or other conditions published in the Macro eStore relevant for your order, or if any further verification of your credit conditions or records so warrants. If you have already made payment and your order is cancelled, MACRO SYSTEMS LIMITED will issue an appropriate refund or credit to your account, as may be applicable.

Any order may be cancelled before delivery of the products. MACRO SYSTEMS LIMITED reserves the right to charge a cancellation admin fee (20% of the order amount). Requests for order cancellation after delivery are not accepted.

To cancel an order, please call (+852) 2802 2222 or email to macroinquiry@macro.com.hk.


Unless specified, payment for products is due before delivery of the product. Payment for services is due upon receipt of invoice. In any event, you must make your payment in a form and at a time acceptable to MACRO SYSTEMS LIMITED. Where you make your purchase relying on credit provided by a third party, any acceptance by MACRO SYSTEMS LIMITED is subject to the credit provided by that third party to you MACRO SYSTEMS LIMITED is not bound to complete the order and has no liability to you if that third party fails to provide sufficient credit for the purchase.
MACRO SYSTEMS LIMITED may change credit or payment terms at any time if, in MACRO SYSTEMS LIMITED's opinion, your financial condition, previous payment record or the nature of your relationship with MACRO SYSTEMS LIMITED so warrants.

Return/Exchange Policy

All products purchased or order placed from Macro eStore cannot be canceled, returned or exchanged. If you perceive your product is defective or associated with missing, wrong, or damaged issues upon receipt, you are welcomed to contact us within 7 days after receiving the product for assistance. Only after we inspect the product and verifies it is defective, this product is eligible for exchange.

Macro eStore reserves the right for product inspection and issue verification, as well as the final right of decision for any compensation to grant regarding the reported issues.

Title and Risk of Loss

Title to hardware products passes to you upon full payment. Risk of loss pass to you upon delivery.

Products Availability & Discontinuance

The availability of the products is limited, and products may not be available for immediate delivery. MACRO SYSTEMS LIMITED reserves the right, without liability or prior notice, to revise or cease to make available any or all products. If there is any revision or cessation, MACRO SYSTEMS LIMITED will contact you and will discuss what (if any) alternative products are available. You will have the option to cancel or amend your order. If you have already made payment and your order is cancelled, MACRO SYSTEMS LIMITED will issue an appropriate refund or credit to your account, as may be applicable. If your order is amended and purchase price changes, you will pay any additional amount due to MACRO SYSTEMS LIMITED by the payment terms herein stated or MACRO SYSTEMS LIMITED will issue an appropriate credit to your credit card account, as the case may require.

Personal/Corporate Use

Products and services acquired by you under these Terms are solely for your personal/corporate use and not for immediate resale or sub-licensing.

Limitation of the Liability

These terms and conditions set out the full extent of MACRO SYSTEMS LIMITED’s obligations and liabilities in respect of the supply of the products and there are no warranties, conditions, or other terms that are binding on MACRO SYSTEMS LIMITED except as expressly stated in the Terms. Any warranty, condition or other terms concerning the products which might otherwise be implied into or incorporated in the Terms by statute, common law, or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded.
To the extent permitted by applicable law, MACRO SYSTEMS LIMITED will not be liable for loss of data as it expects you to make appropriate arrangements to back up your data.
MACRO SYSTEMS LIMITED does not exclude or limit liability for death or personal injury (including to the extent caused by its negligence) or for any other liability that cannot be excluded or limited by law.
MACRO SYSTEMS LIMITED will not be liable under the Terms for any loss of income, loss of profits, loss of contracts, loss of data, or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
MACRO SYSTEMS LIMITED’s maximum aggregate liability under the Terms whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products in question.

Protection of Personal Data

You agree that any personally identifiable information you provide to us in connection with the Macro eStore may be dealt with by MACRO SYSTEMS LIMITED by the terms specified in the Macro eStore Privacy Statement available at the bottom of the Macro eStore web pages.
You also agree that MACRO SYSTEMS LIMITED may use personal information provided by you to conduct appropriate anti-fraud checks. Personal information that you provide may be checked against a credit reference or fraud prevention agency, which may keep a record of that information.

Export Statement of Assurance

Products obtained under these Terms will be subject to Hong Kong and other government export control laws and regulations as applicable in Hong Kong. You must comply with those regulations whenever it exports or re-exports controlled products or technical data obtained from MACRO SYSTEMS LIMITED or any product produced directly from the controlled technical data.

Other applicable terms

You may have additional rights under your local statutory or consumer laws, which provide you with other remedies.
Products are manufactured for standard commercial uses and are not intended to be sold or licensed for use in critical safety systems, in hospitals in situations where uninterrupted performance is desirable, or in nuclear facilities.
MACRO SYSTEMS LIMITED is not responsible for delay or failure to perform under these Terms due to causes beyond its reasonable control.
Each party will treat and hold confidential information provided by the other party which is marked as confidential or proprietary.

MACRO SYSTEMS LIMITED may subcontract the performance of services to qualified service suppliers.

All documents referred to in these Terms are incorporated into these Terms and are available from MACRO SYSTEMS LIMITED upon request.
Any customer site access requirements will not be enforceable to either increase the obligations or liabilities or reduce the rights under these Terms of MACRO SYSTEMS LIMITED, its officers, employees, or subcontractors.
Any term or condition of your order which is in any way inconsistent with or in addition to these Terms will not be applicable or binding on MACRO SYSTEMS LIMITED unless otherwise agreed in a written agreement signed by you and MACRO SYSTEMS LIMITED and MACRO SYSTEMS LIMITED's failure to object will not be considered a waiver of these Terms.

Governing Laws

Any contract or dispute arising in connection with Terms will be governed by laws in force in Hong Kong.


Effective Date: 21 December 2020
Last Update: 21 December 2020

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